Updated 12 October 2026
About these terms
J&N Cleaning Services provides cleaning at customer properties. Contact jncleaningservices03@gmail.com or WhatsApp 07949 517818. Direct calls are not available. These terms apply to new bookings agreed on or after 12 October 2026; they do not change an existing agreement retrospectively.
Requests, quotes and confirmation
Submitting a form is a request, not a contract or reserved appointment. Quotes are free and without obligation. Before a booking is agreed, we confirm the service scope, property, date, arrival arrangements, total price including any applicable taxes, and payment arrangements in writing. A booking becomes binding when both parties agree those details. Recurring visits and any minimum commitment must be agreed separately; selecting a frequency on the form does not create a subscription. The appointment date is reserved once we confirm the agreed date and arrival time in writing.
Prices and payment
This website does not take payment. The payment method, payment deadline and any charges must be clearly stated and agreed before booking. We do not add extra tasks or charges without your agreement. If the condition or size of the property differs from the information supplied, we will discuss any revised scope or price before proceeding.
Preparing for the visit
Please arrange safe access, secure pets, put away valuables, and tell us about delicate surfaces, existing damage and relevant hazards. Agree parking, water, electricity, equipment and cleaning supplies with us beforehand. Please do not put entry codes or sensitive information in the website form. If access is unavailable, contact us to rearrange; these terms introduce no automatic missed-visit fee.
Scope and safe working
Only the tasks in your agreed quote are included. Specialist hazardous work, including asbestos, sharps or biohazards, is not included in a standard clean. We may pause work where conditions are unsafe and discuss a safe alternative. Stain removal, restoration of existing damage and return of a tenancy deposit cannot be guaranteed. This does not reduce our duty to carry out the agreed work with reasonable care and skill.
Cancellations, problems and refunds
Our cancellation and refund policies below form part of these terms. Please tell us about concerns as soon as reasonably possible so we can investigate. No short reporting deadline removes your statutory rights. We remain responsible for foreseeable loss caused by our breach or negligence. Nothing excludes liability for death or injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
Commercial bookings and changes
For a shop, school, construction company or other business, any separately agreed written contract also applies. Consumer cooling-off rights apply to consumers rather than business purchases. A change to these website terms only applies to future agreements unless you expressly agree otherwise. Nothing here limits rights or remedies you have under applicable law.