Updated 12 October 2026
How to cancel or rearrange
Email jncleaningservices03@gmail.com or send a WhatsApp message to 07949 517818, with your name, booking reference if available and appointment date. You can withdraw an unconfirmed request free of charge. For an agreed visit, please give at least 24 hours’ notice where possible. This is a courtesy request, not a cancellation fee or a restriction on your legal rights. Rearranged dates are subject to availability.
Consumer cooling-off period
For a consumer service contract made online, by phone or message, you normally have 14 days after the day the contract is agreed to cancel without giving a reason. Similar rights can apply to agreements made at your home. If required cancellation information was not supplied, the legal cancellation period may be extended. Send your cancellation before the applicable period expires; any clear statement is sufficient.
Cleaning during the cooling-off period
Choosing an early preferred date on our form does not waive your rights. Before starting within the cooling-off period, we will ask separately for your express request to start early. If you then cancel, a proportionate amount for work already supplied is payable only where the law permits and the required information and request were provided. You lose the cooling-off right after full performance only if you expressly requested the early start and acknowledged beforehand that completing the service would end that right. Your rights concerning faulty service remain.
Other cancellations and regular visits
After the cooling-off period, these website terms impose no automatic cancellation penalty. Payment may still be due for work already properly supplied. For regular cleaning, contact us to end or change future visits; any separately agreed notice period must be fair and does not override statutory rights.
If we cancel
If we cannot attend, we will contact you to offer another appointment. If you do not wish to rearrange, we will refund any advance payment for work we will not supply. If a visit stops partway through, we will explain what was completed and review any payment or refund fairly. Your other legal remedies remain available.
Optional cancellation message
To: J&N Cleaning Services, jncleaningservices03@gmail.com I give notice that I cancel my contract for the following cleaning service: [service]. Contract agreed on: [date]. Booking reference: [if available]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature: [only if sent on paper]. You can copy this message or use your own words; this format is not compulsory.